• News and events
    News and Events



Download and installation instructions for the Diagnosis Control Software

It is essential to download the Battery Diagnosis Control software for Panasonic Toughbook CF-C2, CF-SX and CF-AX series laptops to minimise the risk of an incident.


Model: All CF-C2 Series, CF-SX Series and CF-AX Series​


CF-C2 CF-SX CF-AX Battery Safety Note

April 16, 2018

Dear Valued Customer,

As a result of Panasonic's ongoing commitment to improving our products and services, we recently identified a quality condition potentially affecting Panasonic Toughbook CF-C2, CF-SX and CF-AX series involving laptop battery packs.

  Providing a decade of backward compatibility, 2-in-1 laptop offers 3:2 aspect ratio for enhanced efficiency in public sector, federal and enterprise applications


MALAYSIA, 13th September 2017


Panasonic today announced the world’s first 3:2 aspect ratio, fully rugged 2-in-1 detachable laptop*1 as its latest addition to the Toughbook family of products. The device is Panasonic’s 7th generation rugged Toughbook laptop and is the culmination of 20 years of innovation in rugged PC design and manufacturing.


Procedure to update the battery capacity of replacement battery



This document is to explain how to update the battery capacity of FZ G1’s battery from 80% to 100% if required.

The recall replacement battery, has battery capacity set to 80% charge by default. (capacity is set to 80% to make it safe for any kind of ignition incident). If users need it to be updated to 100% charge capacity for better battery performance (battery life) in addition to safety against ignition, the tool explained below can be used.