Malaysia - FZ-G1 VOLUNTARY BATTERY RECALL
Dear Valued Customer,
As a result of Panasonic’s ongoing commitment to improving our products and services, we recently identified an issue involving the Panasonic Toughpad FZ-G1 tablet incorporating battery packs that are specified below. The battery pack of the tablet could overheat and ignite, causing a fire hazard.
Using the instructions in this notice you can determine if your product is within the scope of this recall. Once you locate the model number of your FZ-G1 tablet, and the model number of your battery pack please compare them with the following list of affected products.
PRODUCTS AFFECTED IN THIS RECALL NOTICE
|TABLET-PC FZ-G1 SERIES||BATTERY PACKS|
ROOT CAUSE ANALYSIS:
The root cause of this issue is contamination inside the battery cells. When batteries covered under this recall notice are used in environments with wide temperature variation, a short circuit can occur inside the cell that can cause overheating and ignition.
IF YOU HAVE ONE OF THE FZ-G1 TABLET'S IMPACTED BY THIS RECALL, YOU SHOULD IMMEDIATELY TAKE THE FOLLOWING ACTION:
Replacement batteries will be shipped from June 2017. Panasonic will arrange battery collection.
Until a replacement battery is delivered, please remove the battery and use Power adaptor. If it is impossible, please use BIOS Utility to minimise the risk of fire incident.
BIOS UTILITY SOFTWARE
|Applicable model:||FZ-G1 tablet (models: FZ-G1A, FZ-G1B, FZ-G1L) in conjunction with the FZ-VZSU84U battery pack|
|Setting procedure:||Pleae close all programs and applications after save. After downloading the following zip file to your tablet please double-click it for unzip.
Download BIOS utility, click here
Please check the contents and execute it following by "ReadMe_ExecutionProcedure.pdf" in the uunzipped folder.
|Note:||Please be advised that after installed the BIOS utility software the battery operation time is shorter for the overheat reduction setting.|
If you purchased a Panasonic FZ-G1 tablet in ASEAN region with with following model numbers (FZ-G1A, FZ-G1B, FZ-G1L) in conjunction with the FZ-VZSU84U battery pack, please contact us through the following:
- SG/ ID/ PH : email@example.com
- MY: firstname.lastname@example.org
- TH: email@example.com
Please see the instructions below to determine whether your tablet is affected by this recall.
How to identify the models affected: Customer can check the model number of the FZ-G1 and model number of their battery packs to determine whether they are included in the recall.
To remove the battery pack from the tablet, please follow the steps below.
- Pleaes ensure FZ-G1 tablet is powered off
- Unplud any external power source
- Undock from desktop port replicator or vehicle docking station if applicable
- Unlock the battery pack as shown in the diagram below
- Lift battery pack from top end as shown below
Applicable battery pack model numbers include: FZ-VZSU84U
How to identify the model number on the battery:
We sincerely apologise for any inconvenience caused by this notification. Panasonic is comitted to offering the highest quality products and superior customer service
Thank you for your cooperation and understanding.