FZ-G1 VOLUNTARY BATTERY RECALL - Final Update - Computer Product Solutions | Panasonic Business
Phone number: 65 6586 7745
Phone number: 65 6586 7745
Current language: English - Malaysia

FZ-G1 VOLUNTARY BATTERY RECALL - Final Update

Panasonic Toughbook G1 Stop Charging Notice!

Panasonic has been conducting this Battery Recall since May 2017.

To ensure our customer's safety and prevent fire hazards, beginning April 13th, 2021, the Pansonic Toughbook G1 will no longer charge.

We highly recommend contacting Panasonic to exchange the battery before we turn on the stop charging function.

As result of Panasonic's onging commitment to improving its products and services, Pansonic identified a potential issue involving the Pansonic Toughbook G1 tablet models utilizing the battery packs specific below.

The battery pack specificed could overheat and ignite, causing a fire hazard

Affected tablet / battery

[Tablet]
FZ-G1A, FZ-G1B, FZ-G1C, FZ-G1F,
FZ-G1J, FZ-G1K, FZ-G1L, FZ-G1M,
FZ-G1N series

[Battery]
FZ-VZSU84K, FZ-VZSU84R, 
FZ-VZSU84U, FZ-VZSU84UZ,
FZ-VZSU89U, FZ-VZSU96U, FZ-VZSU97U

Futher questions, please contact us through the following:

SG/ VN: service.pssap@sg.panasonic.com; +65 6272 1223
MY/ TH/ ID: tb_service.psnm@my.panasonic.com (English/Malay)
PH: +632 8706 7603

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Procedure to update the battery capacity of replacement battery

Overview:

This document is to explain how to update the battery capacity of FZ G1’s battery from 80% to 100% if required.

The recall replacement battery, has battery capacity set to 80% charge by default. (capacity is set to 80% to make it safe for any kind of ignition incident). If users need it to be updated to 100% charge capacity for better battery performance (battery life) in addition to safety against ignition, the tool explained below can be used.

Procedure:

  1. Copy the zip file ‘ecup + 3exe.zip’ to local folder. Unzip it.
  2. Run the batch file ‘ecup.bat’.
  3. PC will reboot after update is done.

 

Click here to download the EC update.