URGENT: Mandatory Battery Safety Note
CF-C2 CF-SX CF-AX Battery Safety Note
April 16, 2018
Dear Valued Customer,
As a result of Panasonic's ongoing commitment to improving our products and services, we recently identified a quality condition potentially affecting Panasonic Toughbook CF-C2, CF-SX and CF-AX series involving laptop battery packs.
Although we are not aware of incidents in Malaysia, in all abundance of caution, it is essential that you utilise a BIOS Utility for the CF-C2 / CF-SX and CF-AX laptops to minimise the risk of an incident while we develop a final solution.
PRODUCTS AFFECTED IN THIS NOTICE
Model: All CF-C2 Series, CF-SX Series and CF-AX Series
CF-C2 Series CF-SX Series CF-AX Series
IF YOU HAVE THE CF-C2, CF-SX, and CF-AX LAPTOPS, YOU MUST DOWNLOAD THE BIOS UTILITY WHICH WILL EMPLOY THE PRELIMINARY COUNTERMEASURE TO MINIMISE THE RISK OF AN INCIDENT
Click here for BIOS Utility download
PLEASE NOTE: Although we will start releasing a final solution in the form of diagnosis/ control software by 12th Jun 2018, it is essential that you download the BIOS Utility charging control which is a necessary measure designed to minimise the risk of an incident in the interim.
Panasonic will provide download and installation instructiobs once the diagnosis/ control software is available.
We sincerely apologise for any inconvenience caused by this notification. Panasonic is committed to offering the highest quality products and siperior customer service.
Thank you for your cooperation.